Your Rights as a Patient
Access to Care
Individuals shall be accorded impartial access to treatment or accommodations that are available or medically indicated, regardless of age, race, color, sexual orientation, marital status, creed, sex, cultural, economic, educational, religious background, national origin, or sources of payment of care.
Respect and Dignity
The patient has the right to considerate, respectful care and recognition of his/her personal dignity at all times under all circumstances and the right to be free of all forms of abuse and harassment and to the extent reasonably possible to privacy during medical treatment and other care. The patient has the right to have patient’s cultural, psychosocial, spiritual and personal values, beliefs and preferences respected. The patient has the right to request pastoral and other spiritual services. The patient has the right to request pastoral and other spiritual services. The patient has a right, if suffering from any form of breast cancer, to complete information on all alternative treatments that are medically viable.
The patient has the right of access to people outside NEOGA by means of visitors and by verbal and written communication.
When the patient does not speak or understand the predominant language of the community (English), he/she will be provided an interpreter or access interpreter services via a phone interpreter.
The patient has the right to reasonable informed participation in decisions involving his/her health care. To the degree possible, this is based on a clear, concise explanation of the condition and of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. The patient will not be subjected to any procedure without his/her voluntary, competent, and understanding consent or that of a legally authorized representative. Where medically significant alternatives for care or treatment exist, the patient will be so informed.
The patient has the right to know who is responsible for authorizing and performing the procedures or treatment.
The patient will be informed if NEOGA proposes to engage in or perform experimentation or other research/educational projects affecting his/her care or treatment and the patient has the right to refuse to participate in any such activity.
The patient has the right to refuse to be observed, examined or treated by any students assigned to NEOGA for training purposes.
The patient has the right to expect reasonable safety insofar as NEOGA and the environment are concerned.
The patient has the right to know the identity and professional status of individuals providing service and to know which physician or other practitioner is primarily responsible for his/her care. This includes the patient’s right to know of the existence of any professional relationship among individuals who are providing treatment, as well as the relationship to any other health care or educational institutions involved in his/her care. Participation by patients in clinical training programs or in the gathering of data for research purposes is voluntary. The patient has the right to request physician’s credentials.
The patient has the right to request and obtain, from the practitioner responsible for coordinating his/her care, complete and current information concerning diagnosis (to the degree known), treatment, and any known prognosis. This information will be communicated in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information will be made available to a legally authorized individual. The patient has a right if suffering from any form of breast cancer to complete information on alternative treatments that are medically possible. The patient has the right to request and to inspect her/his medical records, request an amendment to, or receive an accounting of disclosures regarding personal health information, and for a reasonable fee, receive a copy of her/his medical record. The patient has the right to request and to receive a copy of her/his medical record free if (s)he shows that her/his request is to support a claim or appeal under any provisions of the Social Security Act in any federal or state financial needs-based benefit program.
Privacy and Confidentiality
The patient has the right, within the law, to personal and informational privacy, as manifested by the following rights:
To refuse to talk with or see anyone not officially connected with NEOGA, including visitors or personnel officially connected with NEOGA but not directly involved in his/her care (See HIPAA Policies).
To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment.
To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes the right to have a person of one’s own sex present during certain parts of a physical examination, treatment, or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe.
To expect that any discussion or consultation involving his/her case will be conducted discreetly and that individuals directly involved in his/her care will not be present without his/her permission.
To have his/her medical record accessed only by individuals directly involved in his/her treatment or the monitoring of its quality and by other individuals only on written authorization or that of a legally authorized representative.
To expect all communications and other records pertaining to his/her care, including the source of payment for treatment, to be treated as confidential.
The patient, at his/her own request and expense, has the right to consult with a specialist.
Refusal of Treatment
The patient may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his/her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, and the patient is fully informed of the consequences of his/her actions, the relationship with the patient may be terminated upon reasonable notice. The patient has the right to formulate advance directives. The patient has the right to leave NEOGA even against the advice of physicians.
Transfer and Continuity of Care
The patient has the right to change providers within the organization (NEOGA) or have their records transferred to another provider. A patient may not be transferred to another facility unless he/she has received a complete explanation of the need for the transfer and of the alternatives of such a transfer and unless the transfer is acceptable to the other facility. The patient has the right to be informed by the practitioner responsible for his/her care, or his/her delegate, of any continuing health care requirements following discharge from NEOGA.
Regardless of the source of payment for care, the patient has the right to request and receive an itemized and detailed explanation of his/her total bill for services rendered at NEOGA. The patient has a right to request and receive information about financial assistance and free health care. If refused treatment for economic status or lack of a source of payment, the patient has a right to prompt and safe transfer to a facility that agrees to provide treatment. The patient has a right to prompt life-saving treatment without discrimination due to economic status or source of payment.
NEOGA Rules and Regulations
The patient should be informed of NEOGA rules and regulations applicable to his/her conduct as a patient. Patients are entitled to information about NEOGA’s mechanism for the initiation, review, and resolution of patient complaints. The patient has the right to obtain a copy of any rules or regulations which may apply to the patient’s conduct as a patient.
The patient has the right to have pain assessed and managed as part of the treatment process.
If a patient is adjudged incompetent under applicable State Health & Safety Laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under state law to act on the patient’s behalf.
Your Responsibilities as a Patient
Compliance with Instructions
A patient is responsible for following the treatment plan recommended by the provider primarily responsible for his/her care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible provider’s orders, and as they enforce the applicable NEOGA rules and regulations. The patient is responsible for keeping appointments and when they are unable to do so for any reason, for notifying NEOGA. A patient is responsible for being open and honest with NEOGA regrading her/his health history, including providing complete and accurate information to the best of their ability about their health, any medications taken, including over-the-counter products and dietary supplements, any legal or illegal addictive substances used and any allergies or sensitivities.
Refusal of Treatment
The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner’s instructions.
The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible. NEOGA will assist with the processing of claims; however, the ultimate responsibility falls to the patient and/or legal family members.
NEOGA Rules and Regulations
The patient is responsible for following NEOGA rules and regulations affecting patient care and conduct.
Respect and Consideration
The patient is responsible for being considerate of the rights of other patients, visitors, and NEOGA personnel for assisting in the control of noise, abusive language or behavior, no smoking, and the number of visitors. The patient is responsible for being respectful of the property of other persons and NEOGA. The patient may be held responsible for any damage to NEOGA property or equipment.
The patient is responsible to make sure he/she understands all information regarding the implications of his/her symptoms, his/her surgery or procedure (if applicable) and any risks related to having or declining such surgery or procedure, the expected outcomes of the plan of care outlines be his/her physician, and his/her responsibilities with regard to that plan of care. Indicate whether (s)he clearly understands a contemplated course of action and what is expected of her/him.
Inform his/her provider about any living will, medical power of attorney or other directive (Advanced Directives) that could affect his or her care. Ask for assistance obtaining/completing a Massachusetts Health Care Proxy form or referral to social services for further information.
The patient must have a responsible adult to transport them home after surgery and remain with them as directed by the provider or as indicated on discharge instructions.
New England OB/GYN Associates, Inc. is committed to responding to patient’s issues or concerns about patient care and safety. We encourage patients to contact the NEOGA Administrator (617) 467-6672 if there is an issue or concern. If the concern is not resolved through this process, you have the right to file a grievance and you may contact any of the following agencies:
Massachusetts Department of Health,
Division Of Health Care Quality
99 Chauncy Street, 2nd Floor, Boston, MA 02111
Massachusetts Board of Registration in Medicine,
560 Harrison Avenue, Boston, MA 02118
Consumer Protection Unit (781)876-8200