Your calls are important to us.  Due to our call volume, you will reach an automated phone system that will help direct your call. Please select the appropriate option and wait for your call to be answered. You may also contact your provider or our nurses via secure messaging on our patient portal for non-urgent matters. During weekends and hours when our office is closed, our answering service will take a message and coordinate the on-call nurse or physician to return your call.

This line is to discuss medical issues with the nurses that cannot wait until your next appointment. From your discussion, the nurses will evaluate your situation and determine if you need to see one of our providers and will forward your call to scheduling to arrange for that visit.

Please remember to ask your provider when you are in the office for any prescription refills that you might need. If you need a refill before visits choose our nurses line Option 2. Please call at least two days before you need the refill so that we have ample time to process the request. Please have information about your prescription refill on-hand, we will need the medication name/dosage, pharmacy name/number, and your personal information. For new prescriptions, you will need to meet with your provider.

If you need to schedule, cancel, or change an appointment choose Option 3 for our schedulers (urgent appointments need to go through our nurses line). If we need to cancel and reschedule your appointment – the office will either call you or send you a letter notifying you to call the office. We apologize for any inconvenience these situations may cause you and will try our best to accommodate your schedule.

Returning patients can also now schedule annual exams online through our MyChart Patient Gateway. Please call or visit our office to request an invitation to join the patient portal if you do not already have access.

At New England OB/GYN Associates, we care about your health.  One of the ways we can meet your healthcare needs is to provide appointments with our physicians in a timely manner, in many cases the same day of your request. In order to provide improved access to appointments, we have the following “no show” policy – we define a “no show” as missing any appointment without notice or giving less than 24 hours notice.

NEOGA asks that you notify our office at least 24 hours in advance when you are unable to keep your scheduled appointment.

The goals of the policy are:

• To reduce the number of lost appointments due to patients not coming in for their scheduled appointments and/or not calling in advance to cancel their appointment.

• To assure that there is a reduced risk of complications for a patient that “no shows” or cancels an appointment.

Lab (blood) results are usually available within 24 hours – the Medical Assistant will let you know if your test might take longer to process. Pap smear results can be obtained approximately 2 weeks after your appointment. If you are due back in the office shortly after your lab work the physician will review the results with you then. Please choose the nursing line (option 2) from the main menu when calling.

Results of procedures such as biopsies and colposcopies are generally available within 7-10 days. You will be notified by your provider of the results – if you do not receive a call within ten days, please choose the nurses’ line when calling. Patients can now also view test results on MyChart Patient Gateway – most lab results are available immediately on Patient Gateway for you to view.

Federal and state regulations require that we have your written permission to release copies of your medical records (please see Notice of Privacy Statement). Please ask for the appropriate form when you are at the office or call and choose the medical records option. Depending on your request a fee may be charged – allow 7 business days for processing the copies or completion of disability forms.

It is our intent to do everything possible to exceed your expectations – please provide us with your feedback and let us know how we are doing by completing a customer satisfaction form. You may receive a patient satisfaction survey via email, mail or at your postpartum visit from our office. We appreciate your help in improving our services.